As with any
formal request, knowing the process helps get the best results. Here are
some recommended steps:
Contact whoever
has your records. Find out what is needed to get a copy. Take notes on
what is said. If you get confused, don't be afraid to ask more questions.
Remember, it is legal to get copies of your medical records in every
state.
Always put your request in writing and keep a copy of the letter. Include
your name, address and patient identification number (if known). Include
the name of the file you want. Add that you are willing to pay reasonable
copying fees (say, $.50 per page or less).
If denied access to your records:
-
Ask that the
denial be put in writing
-
Ask why you
can't see them
-
If a law or
regulation is cited, request a copy of the law or rule
-
Ask if an
appeal policy is available
If you are
having trouble getting hospital records, contact the hospital medical
records department for help. If you can't get help from them, contact the
hospital's patient advocate. You can also ask your doctor to get copies of
your hospital records for you.
When all else fails, talk to a lawyer. You might be able to get a court
order for your records if you can show good cause for needing them.
Federal Laws
Federal hospitals -- including military, Veterans Administration and
prison hospitals -- must show you your records. The federal Privacy Act
and the Freedom of Information Act guarantee it. A soldier on active duty
must write to the hospital at his/her post or at the previous duty
station. Retirees and anyone else no longer on active duty must contact
the National Archives and Records Administration (NARA), or write to:
National Archives and Records Administration
9700 Page
St. Louis, MO 63132
Be sure to include your military identification number and branch and
dates of service.
Medical
Information Bureau
You might never have heard about the Medical Information Bureau (MIB), but
it has heard about you. In fact, it might know more about your health than
you do. Have you ever filled out an insurance application form? These
forms ask lots of questions about your health and medical history. Chances
are this information has found its way to the MIB.
Insurance companies use the MIB information to make coverage decisions. If
your MIB file isn't correct, you might not get insurance. Unfortunately,
your right to inspect your file is limited. You can only check non-medical
information; for example, the names of insurance companies who gave your
information to the MIB or the names of insurance companies which received
the information in your file.
But MIB gives medical information to doctors. Ask your doctor to help you
get the medical information in your file. Write to the MIB. Ask for a copy
of the form "Request for Disclosure of MIB Record Information."
Medical Information Bureau
P.O. Box 105
Essex Station
Boston, MA 02112
Telephone (617) 426-3660
Keeping Your Own Records
It makes sense to keep your own medical record -- for you and your family.
The information can come in handy in an emergency, when traveling, when
thinking about insurance issues, or when changing doctors.
You can keep your personal medical record any way you like. We suggest you
try the PersonalPath.com SM Personal Health Record available online. Your
information can be stored securely and privately. You and your family can
access it anytime, and from anywhere. Total privacy of your online medical
record is guaranteed. No one can view your record but you without your
permission. You can review the PersonalPath.com SM Privacy Policy online
if you have questions about security. The PersonalPath.com SM Personal
Health Record is user-friendly. It prompts you for all the information you
need. It also guarantees that your Personal Health Record is complete with
all necessary information.